Ghost Enterprises help business and public clients to run a problem free IT environment. The company is based just outside Maldon, Essex and was founded by husband-and-wife team Grant and Robyn Hulley. They’ve been established since 2013, providing outsourced strategic IT services, offering a great solution, excellent value, with a transparent, fair approach to business and customer service.
Robyn and Grant had never worked with a recruitment agency before, primarily because recruitment had been through their own networks, hiring people they already knew.
Using an agency was new territory for them. Understandably, they had some concerns to ensure that their recruitment activities were expertly handled, because they were at a point where they wanted to focus on their core business to ensure the business continued to grow.
They were time poor, looking for great value for money, and looking to scale with quality candidates who were sympathetic to their values, who could help them to achieve their next step. It meant there was a lot riding on working with Lighthouse Personnel, because if we didn’t deliver, they’d be back to square one.
They approached Lighthouse Personnel after hearing about us through a local online networking group in March 2022.
Robyn got in touch, and we started the process with a Teams conversation to give her a sense of our general approach, how we do things, and to give her a chance to get to know us and for us to get to know them.
Our first piece of work with them was to recruit an IT Manager. This was a pivotal role as they wanted someone who could take ownership of the technical and operational part of the business, and then build a team under them. They were impressed at how we were able to successfully fill the job, because it was so specific with a niche skill set.
Generally, the recruitment industry is focused on numbers and KPIs, rather than on building rapport and a thorough understanding of client need and candidate suitability. Our approach is genuinely differently. We do a quick screening call with a candidate, to make sure there's enough about them for a fuller Teams call, to avoid wasting time, and to give them an opportunity to demonstrate why they’re right for the role. We then conduct a longer video call for a thorough screening of about an hour. After that we send candidates a set of documents, including a profile document. We believe CVs only tell half the story: their career history; it could be a great CV - or a poor one - and still not fairly represent who the person actually is.
Fast forward to 2023 and Ghost Enterprises is now a team of 15, of which Lighthouse Personnel has placed twelve people into the business. Responding to their need for a strategic recruitment partner, rather than just a recruitment agency, they have been free to focus on their business, while we’ve built the team for them. Industry placement standards tend to be 7/1. We’re usually 2-3/1 because we align with client values when we recruit for them, providing a bespoke service each time.
We’ve worked with Ghost Enterprises to create a proactive recruitment strategy, updated job specs, and considered skill sets in new hires. We’ve also met their need for flexibility in how we’ve searched for each role. It’s been a real success for them in terms of how we’ve progressed, with almost a role a month being filled!
Credo Capital Finance
Our client, Credo Capital Finance is a finance company with a strong focus on quality of service. Their aim is to create long-lasting relationships with their customers as well as with suppliers which in turn gives added value.
We were initially approached to help them with recruiting a Sales Support Administrator and subsequently an Internal Sales Executive at their Norwich hub, we are now working with them on another recruitment campaign, due to continued growth.
As a very niche business, they had been unable to attract any suitable candidates via their own Social Media advertising campaign, they approached other recruiters who had also been unable to provide quality applicants.
The Lighthouse Approach
Credo approached Lighthouse Personnel having been recommended to them by a business contact. Here’s what Credo had to say about “The Lighthouse Approach”:
“Gerard explained their process for finding suitable applicants. He came up with a competitive package and kept us fully informed of their progress regularly.”
Having successfully placed candidates for both roles, we continue to work with Credo Asset Finance, providing good quality candidates that fit the brief in terms of skills and personality fit. We ensure we understand the business, team and job requirements to shortlist the best possible candidates.
“Gerard spent time with us to fully understand our business and the type of candidate we were looking for. All potential applicants are then interviewed by Lighthouse Personnel to ensure they are suitable prior to being recommended for interview.”
Mark Skipper – Operations Director – Credo Capital Finance
Sona Insurance Brokers
When I spoke to Gerard at Lighthouse Personnel about recruiting an account handler he did five things I didn't expect:
- He came to our office and let me beat him at pool.
- He wrote the job description.
- He found candidates who were suitable - something I have found over the years you shouldn't underestimate.
- He provided details on the candidates that enabled a far more productive conversation about the persons attitude and outlook - which is a key aspect of selection - and most importantly . . .
- He demonstrated that he knew top notch people in the area.
In addition, he never failed to follow up and he's even helped me with getting apprentices. Plus, his rates are very good.
I was recruiting for 1 job, employed 3 people and interviewed around 7.
I genuinely don’t know what more he could have done to help my business.
All this as well as making it an enjoyable experience, because he is an outstanding person to work with.
Robinson Financial Planning
I had the pleasure of working with Gerard Francis & Donna Davis from Lighthouse Personnel recently, and I cannot express enough how impressed I am with their exceptional service and ability to find the ideal candidate for our company.
From the very beginning, Gerard & Donna demonstrated a deep understanding of our organizations's unique needs and culture. They took the time to thoroughly discuss our requirements, not only in terms of qualifications and experience but also in terms of personality fit and long-term potential. This level of engagement and dedication immediately set them apart from other recruitment consultants I've worked with in the the past.
One of the most remarkable aspects of working with Lighthouse was the commitment to transparency and open communication. They kept us informed at every stage of the recruitment process, providing regular updates on the progress and promptly addressing issues with the candidate's previous employer that were identified at the 11th hour. This level of responsiveness was truly refreshing and made the entire experience seamless and stress-free.
In conclusion, I wholeheartedly recommend Gerard, Donna and the whole team at Lighthouse personnel to any company seeking a recruitment consultant who goes above and beyond to find the perfect fit. There exceptional communication, understanding of our needs, and ability to deliver the ideal candidate make them stand out in their field. We are immensely satisfied with the results and look forward to continuing our partnership with them in the future.
Thank you, Gerard, Donna and the team at Lighthouse, for your outstanding service!
Robinson Financial Planning