Technical Support Analyst (French Speaking)
- Sector
-
Information Technology
- Location
-
Colchester (Hybrid)
- Working Hours
-
Mon - Fri, 8:30am - 5:00pm
Job Description
'Your long-term employment aims are at the heart of what we do'
Our Client is a a growing Technology company in Colchester, passionate about excellent customer service.
The Technical Support Analyst will believe in a customer-focused company and want to be part of a team that provides world-class customer experiences. By ‘Going the extra mile’ you support your team to produce high-quality results to ensure our customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting our service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to our client’s success in every detail of your day.
The Technical Support Analyst will believe in a customer-focused company and want to be part of a team that provides world-class customer experiences. By ‘Going the extra mile’ you support your team to produce high-quality results to ensure our customers are safe. Innovation is part of your DNA and drives you to find solutions to everyday challenges. You are resilient and do not shy away from new or changing priorities. Your logical approach contributes to meeting our service level by overcoming obstacles quickly and with integrity. You demonstrate leadership with your positive attitude and desire to contribute to our client’s success in every detail of your day.
Job Duties
- Provide technical support to our client’s customers and to internal teams for our cloud-based proprietary solution.
- You will troubleshoot a wide variety of complex hardware, software, and firmware issues in a 24/7 business operation
- Conduct analysis of their device data using analytics tools to identify the correct path for troubleshooting
- Investigate network and connectivity issues
- Isolate potential hardware failures and software issues for our wirelessly connected safety products
- Resolve all customer concerns via e-mail, phone, and chat to meet technical support service levels
- Recognise technical problems and trends and escalate issues to internal support groups
- Process RMA (Return Merchandise Authorisation) requests into the ERP system with accuracy
- Assist internal teams by providing technical information about the products
- Make recommendations for operating improvements
- Ensure the privacy of customer data through various validation and verification methods
- Configure customer life-saving devices using our proprietary portal
Benefits
£30k - £38k per annum | Monday – Friday | 8:30am-5pm | Colchester (Hybrid) | Fluent French speaker required | 25 days annual leave | Fast paced and fluid environment | Growing company | Occasional UK & European travel required | Strong technical knowledge | Flexibility required |
Applicant Specification
- Degree educated in a technology field.
- Italian speaker required
- You have a minimum of 2 years of experience in a technical support capacity
- Excellent troubleshooting skills and applied logic for problem solving
- Experience with a case ticketing system and technical escalation protocols
- Knowledge of PowerBI or other analytics tools for analysis and trouble shooting
- Proven track record supporting multiple technologies on various platforms
- You may have experience in an instrumentation environment
- Passionate technologist, eager to explore new skills and technology
- You demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
- Organised, detail-oriented, and possess a high level of accuracy in your work
- A team player who offers solutions and ideas to continually improve the business
- You are curious and proactive in your approach to understanding customer issues
- You possess strong business acumen and use a logical approach when faced with a problem
- A go-getter with a positive attitude, wanting to make a difference within your team
- You can adapt to uncertain situations and change of priorities with ease
- You are excited by our growth and want to excel in your career
- A professional that is committed to supporting safety and takes seriously the role of our client in protecting their customers
Considered an Asset:
- Technologist Diploma (EET, MET, IET, CMT)
- Electronics knowledge and experience
- Experience in the oil and gas industry with knowledge of gas detection
- Experience in technologist or instrumentation environment
Contacts
PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.
If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
If you are interested in the role and have further questions, please don’t hesitate to call us on 01206 984042 to speak to one of our team members confidentially.
- Salary
- £30k - £38k
- Employment Terms
- Full-time
- Working Hours
- Mon - Fri, 8:30am - 5:00pm
- Location
- Colchester (Hybrid)
- Posted
- 10 August, 2023