Job Description

‘Recruiting for your future success.’
Our Client is a global technology company that develops, manufactures, and markets products and services for worker safety monitoring. The solutions deliver safety, security, and location awareness through innovative wireless hardware and custom user interfaces, including mobile, messaging, and web services. The company vision is to become the leading supplier of wirelessly connected worker safety monitoring products in the world.


Job Duties

The role of the Customer Quotations Administrator (CQA) is to take responsibility for all company quotations and post-sale customer satisfaction. The CQA will maintain an understanding of client accounts with a main focus on raising quotations, dealing with pricing enquiries and retaining satisfaction by fostering relationships with the customer base and internal Sales Managers. The successful candidate will also support inbound and outbound lead programs and customer satisfaction follow-ups with existing customers. Working closely alongside the Customer Renewals Administrator with daily communications and task assignments provided by the Customer Quotations and Renewals Lead. The CQA position is based in Colchester.

Duties (include but are not limited to):
·        Pro-active account management: regular communication with our customer base and developing programs to track customer satisfaction, spot and mitigate retention risk
·        Calling existing customers to assess unmet needs, follow up on recent sales etc.
·        Obtain customer testimonials, referrals and expand business to support sales growth from the existing the customer base
·        Prepare all company quotations for service renewals and new orders upon request.
·        Effectively manage any pricing queries or requests.
·        Provide distributors with information to support mutual customers
·        Sales administration
·        Ensure the Clients CRM is up-to-date with relevant customer info
·        Present the Clients solutions, answer questions and assess customer needs 
·        Identify, capture and communicate the customer opportunity for the next stage of the sales process.

Benefits

Customer Quotation Administrator
£23k Basic Salary | Mon-Fri 8:30-5 | Excellent Holiday Allowance/Company Share Scheme/Life Insurance/Pension/Company Events/Great Company Culture | Communication/ Customer Satisfaction/ Sales Administration/ Attention to detail/Customer Focus | Customer Service Experience/Technical Understanding/Supportive/Team Player/Empathetic/ Attention to Detail | Passionate Team/Believe in Product/All Hands-on Deck

Applicant Specification

Person Specification:
·        Excellent time management and organizational skills, ability to manage multiple projects at once
·        Proficient with Excel
·        Knowledge of ERP Systems and CRM applications. Willingness to learn other applications and programs required
·        Ability to analyse large quantities of data
·        An engaging personality, excellent communication skills and an ability to quickly develop rapport on the phone
·        Excellent customer service skills, a desire to understand each customer’s needs
·        A desire to grow professionally, to help drive sales and grow the business
·        Proven track record of customer account management
·        Good telephone manner, able to engage with customers at different levels
·        Comfortable with technology including GPS, GSM, web applications, ability to learn the Client product line quickly
·        You are outgoing, courteous, ambitious and presentable with a professional demeanour
·        You have a gift for conversation and can forge good working relationships with customers and co-workers
·        You can be firm in your delivery of company policies while being empathetic with customers’ demands
·        You have excellent time management and organisation skills
·        Previous experience with raising quotations and managing various pricing tools (desirable but not required)
·        Multilingual – French/German/Italian (desirable but not required)

Contacts

LIGHTHOUSE PERSONNEL LTD ARE A RECRUITMENT AGENCY WORKING ON BEHALF OF A CLIENT.
 
PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.
 
If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.
 
If you are interested in the role and have further questions, please don’t hesitate to call us on 01206 984042 to speak to one of our team members confidentially. 
Salary
£23,000
Employment Terms
Full-time
Working Hours
Mon-Fri 8:30-5
Location
Colchester
Posted
4 November, 2021

Complete your application for: Customer Quotations Administrator